1. Introduction
Top's Rent a Car ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our website and services.
We comply with the General Data Protection Regulation (GDPR) and Spanish data protection laws. By using our website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Necessary Cookies (Always Active)
These cookies are essential for the website to function properly. They enable basic functions like page navigation, form submissions, and access to secure areas. The website cannot function properly without these cookies.
Privacy-Friendly Analytics (No Cookies)
We use privacy-friendly, self-hosted analytics to measure anonymous visitor statistics (such as page views and traffic sources). This service sets no cookies, does not track you across websites, and does not collect personal data — so no consent banner is required.
Contact Form Data
When you submit our contact form, we collect the following information:
- First Name and Last Name
- Email address
- Phone number
- Pickup and Return dates
- Selected service type
- Message content
3. How We Use Your Data
We use your information for the following purposes:
- To respond to your inquiries and booking requests
- To provide our car rental and airport parking services
- To improve our website and services based on user feedback
- To measure anonymous website traffic using privacy-friendly, cookieless analytics
- To comply with legal obligations and protect our rights
4. Your Rights (GDPR)
Under the General Data Protection Regulation, you have the following rights:
Right to Access
Request a copy of your personal data we hold.
Right to Rectification
Correct inaccurate or incomplete data.
Right to Erasure
Request deletion of your personal data.
Right to Restrict Processing
Limit how we use your data.
Right to Data Portability
Receive your data in a structured format.
Right to Object
Withdraw consent at any time.
You also have the right to lodge a complaint with a supervisory authority, in Spain this is the Agencia Española de Protección de Datos (AEPD).
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes secure hosting, encrypted connections (HTTPS), and limited access to personal data.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. Contact form submissions are typically retained for 2 years to maintain customer service records, unless you request earlier deletion.
7. Contact Us
For any privacy-related questions, to exercise your rights, or to make a complaint, please contact us:
Av. de Noruega, 165, Bungalow 57/556
03130 Gran Alacant, Alicante, Spain
8. Cookies
We keep cookies to a minimum. Our website only uses strictly necessary cookies required for basic functionality (such as remembering your language preference and enabling form submissions). These do not require consent.
We do not use advertising or third-party tracking cookies. Our visitor statistics are collected with privacy-friendly, cookieless analytics, so there is no cookie banner and nothing to configure.